Estrella Vinces

Software Engineer

San Francisco Bay Area

Technologies

Languages

Python, Javascript (AJAX, JSON), HTML, CSS, SQL

Frameworks & Libraries

Flask, React, Tensorflow, jQuery, Bootstrap, Jinja

Database / Industry Tools

PostgreSQL, GraphQL, BigQuery, GoodData, MAQL, AWS (EC2, Lightsail, S3), Git, GitHub, Command Line, Bash

Tools / Software

JIRA, Salesforce, Service Cloud, Zendesk, GoodData, Google App Engine, Google Suite

Education

Hackbright Academy

Santa Clara, CA

May 2018

Full-Stack Software Engineering Program

College of San Mateo

San Mateo, CA

June 2007

Certificate, C++ Programming

Certificate, Java Programming

SAE Expression College

Emeryville, CA

June 2004

Associate of Applied Science, Digital Visual Media

Projects

DeepPaint

Hackbright Academy

  • A photo-sharing webapp leveraging a Tensorflow-based deep neural network for style transfer. The convolutional network generates images by blending the features of user uploaded photos with the texture of famous paintings.
  • Tech Stack: Python, Javascript, Tensorflow, Scikit, PostgreSQL, SQLAlchemy, Flask, Jinja, React, jQuery, Werkzeug, Pillow, Unittest, Coverage
  • GitHub: github.com/evinces/deep-paint
  • URL: deep-paint.com

Samsara REST API / GraphQL Report Builder

Samsara

  • Google Spreadsheets extension which requests and parses data from the Samsara Cloud using Samsara’s public REST API and private GraphQL API. Internal customers can customize queries and display options using the tool’s UI.
  • Tech Stack: Javascript, GraphQL, Google Apps Script, Google Spreadsheets API

Support Data Reporting

Humble Bundle

  • Suite of easy to understand, automated reports built in GoodData using custom MAQL queries. Regularly utilized by Product, Business Development, Operations, and Engineering teams to convey quantitative support request trends.
  • Tech Stack: Javascript, jQuery, GoodData, MAQL, Zendesk

Experience

Samsara

Systems Support Engineer

San Francisco, CA

Dec 2016 — Jan 2018

  • Provided top-tier support for Samsara’s in-house hardware, mobile app, cloud dashboard, and REST API.
  • Collaborated with Business, Product Management and Engineering teams to plan Support policies, procedures and KPIs to prepare for Support team growth from 2 to 15 members and beyond.
  • Identified, prioritized and communicated bugs and feature improvement recommendations to Product Management and Engineering teams.
  • Composed incident post-mortem reports for Business, Product Management and Engineering stakeholders, used to develop plans to prevent recurrence.

Humble Bundle

Customer Support Project Manager

San Francisco, CA

Apr 2015 — Dec 2016

  • Directed a team of up to four project leads, providing guidance and advice to ensure projects maintained scope and milestone expectations.
  • Designed and implemented 130 potential attributes for categorizing and classifying inbound support requests.
  • Overhauled the Support team’s project pipeline, enabling significantly improved productivity, and encouraged project engagement.

GameStop

Store Manager

San Bruno, CA

Sept 2008 — Jan 2015

  • Recruited, hired, developed and retained a diverse staff of 5 to 10 employees.
  • Managed P&L statements, product stock levels, and store layout.
  • Drove employees to provide best-in-class customer service experiences.